Shipping policy

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation is received.

• A secondary notification will be sent to you once your order has officially shipped.

• Please note that processing times may vary during high-volume periods or for exclusive apparel drops.

2. Shipping Rates and Estimates

• Calculated Shipping Rates: Shipping charges for your order will be calculated and displayed in real-time at checkout.

• Domestic Delivery: We offer several professional courier options to ensure your items arrive securely.

3. International Shipping

• Shamore currently offers international shipping to select regions to support our global community.

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

• Shamore is not responsible for these additional charges; they are the responsibility of the customer.

4. How do I check the status of my order?

• Once your order has shipped, you will receive an automated email notification containing a tracking number.

• Please allow up to 48 hours for the tracking information to become active in the carrier's system.

• You can track your package directly through the link provided in your shipping confirmation.

5. Shipping to P.O. Boxes

• Please be aware that some carriers have specific restrictions regarding delivery to P.O. Boxes.

• If a carrier is unable to deliver to your provided address, our team will contact you to request an alternative professional mailing address.

6. Damages and Issues

• In the event that your order arrives damaged, please email our support team immediately with your order number and a clear photo of the item’s condition.

• We handle these issues on a case-by-case basis to ensure a professional resolution and maintain our high standards of quality.